Thousands of calls to Victoria’s child abuse hotline going unanswered

Monday 4 November 2019

New data released to the Liberal Nationals reveal thousands of calls to Child Protection are going unanswered each year due to mismanagement by the Andrews Labor Government.

Calls to Labor’s Department of Health and Human Services’ Child Protection Intake include mandatory reports of child abuse by professionals such as teachers and nurses.

More than 14,400 calls to Child Protection have been unanswered since 1 January 2018, which means that investigations into child abuse are being delayed.

Each unanswered call could be on behalf of a child who is at risk of, or who is a victim of physical or sexual abuse.

Alarmingly, more than 7,100 of the unanswered calls have come from the South Division, covering the following municipalities:

·        Bayside, Glen Eira, Kingston, Port Phillip and Stonnington

·        Casey, Cardinia, Frankston and Greater Dandenong

·        Bass Coast and the Mornington Peninsula

·        Baw Baw, East Gippsland, Latrobe, South Gippsland and Wellington

The fact that thousands of calls are going unanswered is yet another failure of the Child Protection service under the Andrews Labor Government.

Comments attributable to Shadow Minister for Child Protection, Nick Wakeling:

“Teachers, nurses and other professionals will lose confidence in mandatory reporting if Labor’s Human Services Department can’t even pick up the phone”

“Daniel Andrews is not even ensuring that phone calls seeking urgent help for vulnerable children are being answered, let alone actually being acted upon.”

“It is entirely unacceptable that Daniel Andrews is ignoring these pleas for assistance about children who could be at risk of abuse, or worse.”

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  1. Colleen Lingard

    What about the grandparents that question DHHS in regard to kinship care arrangements and aboriginal agencies that turn a blind eye to drug use?

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